Warranty Policy
Last updated: March 2026
CB VELO Limited Warranty
All CB VELO e-bikes are covered under our manufacturer's limited warranty to the original purchaser. This warranty protects against defects in materials and workmanship under normal use and service conditions.
Detailed Coverage
| Component | Warranty Period | Coverage |
|---|---|---|
| Main Frame | 2 Years | Structural Integrity |
| Battery & Motor | 1 Year | Manufacturer Defects |
| Controller & Display | 1 Year | Electrical Failures |
| Drivetrain Components | 6 Months | Mechanical Failures |
What Is Not Covered?
This warranty is void if the e-bike is subject to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
- Normal Wear and Tear: Tires, tubes, brake pads, cabling, housing, grips, and chain.
- Water Damage: Submerging the bike in water or cleaning with high-pressure washers.
- Commercial Use: Use of the bike for rental, delivery, or commercial applications.
- Modifications: Use of non-original parts or electrical modifications.
How to Make a Claim
To initiate a warranty claim, please contact our support team at after-sales@cbvelopro.shop.
You will be required to provide:
- Your original order number and date of purchase.
- A clear description of the issue.
- Supporting photos and/or videos of the defective part.
Warranty Shipping Costs
For approved claims within the first 30 days of ownership, CB VELO will cover all shipping costs for replacement parts. After 30 days, the customer is responsible for shipping costs associated with receiving warranty replacement parts.
Contact Us
If you have any questions about our Warranty Policy, please contact us at after-sales@cbvelopro.shop.